Do you offer 24/7 technical support?
Yes, we pride ourselves in being ready at all times. If an emergency pops up, simply email us at firstname.lastname@example.org
Can I cancel at anytime?
Yes – You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.
I have a staging site and a production (live) site. Can you support both?
Your production (live) site is covered under both the Preserve and Proactive support plans. If, however, you have a separate environment (staging or development) to test updates, you will need to upgrade to our Proactive plan.
What if I buy a plugin and find out it doesn't work?
What if I have an emergency and have already used my monthly allotment of free revisions?
I can't access my website login info or account.
What if I'm not happy with the changes given?
Can I use my old host or use another hosting service?
How much faster will my website speed up?
What if my website gets a virus or malware?
What happens if my site breaks when you update WordPress or my plugin(s)/theme(s)?
If the site breaks and we can fix it immediately (an obvious or known issue) we will immediately fix the issue and send a notification to your account contact email address. If the fix is unknown or not immediate, we will roll the site back to the most recent backup (created before the update).
We will spend up to one (1) hour of time fixing/troubleshooting the issue – if we cannot fix within that time, we will give you a time/cost estimate and let you decide if you’d like us to move forward.